May 28, 2020
[Original posted 3.11.2020]
To Our Valued Customers:
As the coronavirus COVID-19 affects our communities, our work as your neighborhood grocery store continues. We are vigilant; heeding all federal, state and local health advisories; and where it makes sense, adjusting efforts to safeguard the health and safety of our Crew Members and customers, as always guided by integrity and focused on doing what is right. To date, these efforts include:
Crew Member Wellness Checks: All of our stores are conducting Crew Member Wellness Checks with all Crew Members prior to the start of each shift. The Wellness Checks screen for potential exposure to COVID-19 and for symptoms consistent with a COVID-19 infection. Wellness Checks are an extra precaution we are taking to reduce the possibility of any Crew Members inadvertently exposing their fellow crew or our customers to illness.
Revising Store Hours for All Trader Joe’s Locations: In addition to reducing store hours and closing all locations at 8:00pm (9:00pm for NYC stores) to support our Crew Members in taking care of one another and our customers, we have continued to evaluate our response to support customers who are most vulnerable to COVID-19. Our stores now dedicate the first hour of operation every day (either 8AM-9AM or 9AM-10AM depending on the store) to serve our senior customers over the age of 60 and customers with disabilities who may need additional assistance while shopping. To find the hours for your store, please visit our locations 页面.
Prioritizing Good Hygiene Practices: We are providing continuous reminders about good hygiene practices and supporting our Crew Members with necessary resources. For instance, ensuring every Crew Member at the registers has the opportunity to regularly wash their hands.
Increasing Routine Cleanings: In line with our longstanding commitment to provide a safe and clean shopping environment, stores have increased the frequency of cleanings, paying close attention to high touch areas such as restrooms, register areas, grocery carts and hand baskets.
Additional Paid-for Sick Time to All Crew Members: Crew Members have been asked to exercise increased precautions to safeguard their health and the health of their community, including staying home if they have any symptoms of illness or do not feel well. To better support each Crew Member in making community-minded decisions, since March 2nd we have been providing up to two weeks of additional paid sick time to Crew Members who have any symptoms of illness.
Thank You Pay for All Crew Members: In recognition of the outstanding, inspiring work being done by our Crew Members, as they continue to take care of our customers and our communities, a $2/hour additional “thank you” wage is being applied for every hour worked. Moreover, during this time, we have offered Crew Members a few additional ways to qualify for and maintain health insurance. We want Crew Members to have the opportunity to take extended time off without repercussions to their benefits.
Introducing Practices to Support Social Distancing: Understanding one of the most common ways this virus spreads is between people who are in close contact with one another (within 6 feet for 10 minutes or more), our stores have taken measures to ensure our customers and Crew Members maintain appropriate distance to avoid close contact. We are limiting the number of people in our stores; monitoring and marking the distance between customers waiting in line outside and at checkout; having every other register open (and alternating open registers for regular cleanings); suspending the use of reusable bags for bagging groceries at our registers (although customers may use reusable bags in vestibules or outside stores, as space permits); and paying careful attention to what is happening throughout the store, continuing to remind and encourage our customers and Crew Members to practice social distancing.
Installing Plexiglass Barriers: To further support social distancing efforts and prevent the potential spread of the virus, we have installed temporary plexiglass barriers at all of our check stands.
Personal Protective Equipment for Crew Members: As the situation evolves, we continue to look to the CDC as well as state and local health officials for guidance on best health and safety practices. We provide all Crew Members with gloves, should they choose to use them, and emphasize that they do not replace proper hand hygiene, which is one of the most effective protections from COVID-19. In line with current recommendations from health authorities, we have also provided our Crew Members with face masks and are urging that they use them for their protection and the protection of those around them.
Customer Use of Face Coverings: It is our preference for and we strongly encourage customers to wear a mask or face covering while shopping in all our stores. Where face coverings are required by state or local authorities, we communicate that to our customers as well.
Continued Communication: We are closely monitoring the situation, and regularly providing all of our stores and Crew Members with the most up-to-date safety guidance, as recommended by the CDC and other health officials.
Addressing Possible Exposure to The Virus In Our Stores: We believe in being proactive and transparent in addressing issues, and we value information and clear communication. With this in mind, we have temporarily closed some stores related to COVID-19 concerns, including for additional precautionary cleaning and sanitization. We have made sure all Crew Members at the respective locations have been informed and understand the steps to take to best safeguard their own health and the health of their community. For any unplanned store closure, Trader Joe’s pays all Crew Members for their scheduled shifts.
Keeping Our Stores Stocked with Great Values & Maintaining The Best Everyday Prices: We understand that during this extraordinary time, providing for the essential needs of our customers is as vital as ever. We’ve been working closely with our partners throughout the supply chain to ensure that our stores remain well stocked with the products our customers need and want, as always ensuring we are maintaining great values – providing the best quality products for outstanding prices. Our commitment to value means that we are always conscientious about making any price change––being quick to pass along savings to our customers by reducing our prices when our costs go down; and when our costs inch-up, making every effort not to raise our retail prices. If an increase in price is necessitated due to rising costs, and it means that a product is no longer a value, we will stop carrying it. Offering great values is a cornerstone of how we do business at Trader Joe’s, and our commitment to this practice is as strong today as it has ever been.
Neighborhood Shares Donations: It’s been our long-running policy to donate 100% of products that go unsold but are safe for consumption. In this time of crisis, we have continued this important everyday effort to support people in need in our communities.
We face this unprecedented challenge together as a community, and we are deeply grateful to all our Crew Members, customers, and vendor partners, each of who continues to play a vital role in our effort as your neighborhood grocery store.
– Trader Joe’s